FAQs
Q:
If I
do
decide
to
hire
a
regular
service,
do I
need
to
sign
a
contract?
A:
No!
We’d
never
require
you
to
sign
anything.
We
want
to
earn
your
business
each
and
every
time
we
visit.
Q:
Do
you
provide
laundry
or
ironing?
A:
We
will
be
happy
to
put
your
linens
in
the
laundry
after
they
are
changed
if
you
request.
As
far
as
household
laundry,
we
simply
are
not
in
your
home
long
enough
to
properly
wash,
dry
and
iron
the
laundry.
Q:
Do
you
always
send
the
same
person?
A:
We
always
send
a
team
of
two
or
three.
We
strive
to
have
at
least
one
person
that
is
familiar
with
your
home.
Q:
Can
I
trust
the
employees
you
send
out
to
my
home?
A:
The
safety
and
security
of
your
home
is
our
number
one
priority.
In
addition
to
carefully
screening
our
employees
we
also
run
a
complete
background
check
before
any
employee
is
allowed
to
enter
your
home.
Security
is
further
enhanced
by
our
liability
and
bonding
insurance.
Everyone
working
at
Murphy
Maids
Inc.
is a
full
time
employee,
this
means
they
work
to
your
satisfaction.
Every
visit
you
will
also
receive
a
copy
of
your
work
order
along
with
information identifying
each
team
member
in
your
home.
Q:
How
many
employees
to
you
send
to
my
home?
A:
Typically
a
team
of
two
or
three
trained
employees
will
clean
your
home,
one
of
which
will
be a
team
leader.
Q:
How
long
do
they
stay?
A:
We
do
not
charge
an
"hourly
rate"
for
our
services.
The
price
we
bid
is
to
clean
your
home
the
way
we
promised
given
the
information
you
have
provided
to
us.
Because
our
team
is
trained
to
clean
in a
thorough
but
efficient
manner,
we
can
clean
most homes
in no
more
than
three hours.
Each
team
member
knows
their
responsibilities,
each
doing
one
phase
of
the
cleaning,
never
backtracking.
This
allows
them
not
to
waste
any
time
and
frees
your
home
up
for
you
to
enjoy.
Q:
Do
you
provide
your
own
cleaning
supplies?
A:
Yes,
we
use
the
best
"clean
team"
products
available
to
get
the
job
done
right. Please
let
us
know
if
you
have
a
preference
for
a
certain
product
that
you
would
like
us
to
use.
We
will
do
our
best
to
accommodate
your
requests.
Just
let
us
know
where
to
find
them.
Q:
What
if I
am
not
satisfied
with
the
cleaning
that
was
done?
A:
Our
employees
are
well-trained
and
equipped
with
a
work
order
for
your
particular
house.
Each
team
also
has
a
team
leader
to
check
the
quality.
However,
they
are
still
human
and
from
time
to
time
may
miss
something
or
it
may
not
be
done
to
your
satisfaction.
If
you
aren’t
100%
satisfied
with
our
services
for
any
reason,
Murphy
Maids
inc.
will
return
to
correct
the
problem
to
your
satisfaction.
Q:
Will
you
be
at
my
house
at
an
exact
time?
A:
We
do
our
best
to
be
as
flexible
as
we
can
with
the
schedule
to
accommodate
the
needs
of
all
our
clients. Because
we
strive
to
clean
each
house
properly
and
give
each
customer
the
service
they
deserve,
we
cannot
always
give
you
an
exact
time
of
arrival.
We
can
give
you
an
approximate
time
if
needed.
Q:
What
if I
can’t
be
home
during
those
hours?
A:
Most
of
our
customers
have
busy
lives
and
hire
us
to
take
care
of
those
weekly
chores
they
don’t
have
the
time
or
energy
to
do
themselves.
Most
supply
us
with
a
key
to
their
home.
This
key
is
numbered
and
kept
in a
lockbox.
There
is
nothing
on
the
key
that
would
let
someone
else
know
whose
key
it
was.
Others
give
us a
code
to
enter
through
the
garage
and
a
small
percentage
leaves
a
key
with
a
trusted
neighbor.
Q:
What
if I
need
to
cancel
my
appointment?
A:
We
understand
things
happen
and
sometimes
it
is
necessary
to
cancel
or
reschedule
your
cleaning.
We
request
a
24-hour
notice
to
cancel
your
cleaning.
If,
once
in a
while,
something
happens
out
of
your
control,
we
understand.
However,
if
it
becomes
a
habit,
a
lock-out
charge
will
be
assessed.
Q:
What
if
you
can’t
get
in
my
house?
A:
If
you
have
not
given
us a
key
to
your
home
and
we
cannot
get
in
your
house
on
your
scheduled
cleaning
day we
reserve
the
right
to
assess
a
$35
fee
if
we
receive
less
than
a
12-hour
notice
for
skips,
cancellations,
or
if
our
staff
is
unable
to
gain
entry.
Q:
Are
your
employees
bonded
and
insured?
A:
Absolutely,
every
team
member
we
send
into
your
home
is
an
employees
working
for
Murphy
Maids
inc.,
we
do
not
sub-contract.
Q:
What
happens
if
one
of
your
employees
gets
injured
in
my
home?
A:
Since
we
are
a
legitimate
cleaning
service,
all
of
our
employees
are
covered
by
workers’
compensation
insurance.
Most
homeowners
insurance
does
not
cover
service
workers
that
injure
themselves
in
your
home.
We
also
carry
$1,000,000/2,000,000
Liability
Insurance
as
well.
Q:
What
should
I do
if
something
is
broken
while
your
team
is
cleaning?
A:
While
we
make
every
effort
not
to
break
items,
accidents
do
happen.
Identical
replacement
is
always
attempted
but
not
guaranteed.
For
this
specific
reason,
we
request
all
irreplaceable
items
(whether
monetarily
or
sentimentally
valued)
be
stored
and/or
not
cleaned
by
our
staff.
Murphy Maids Inc.
must
be
notified
within
48
hours
of
service
if
damage
is
discovered.
Q:
How
do I
pay
for
the
services
rendered?
A:
Payment
for
service
may
be
made
by
credit
card, cash
or
check
and
placed
in
an
envelope
on
the
counter.
Although
greatly
appreciated,
please
understand
that
tipping
is
not
required.
If
you
do
choose
to
leave
a
tip,
please
leave
your
gratuity
on
the
outside
of
your
payment
envelope.
Monthly
as
well
as
quarterly
billing
is
available
upon
request.
Service
is
billed
in
advance
and
due
on
the
15th
of
each
month.
A
10%
finance
charge
will
be
added
to
unpaid
balances
over
30
days.
A
$10
(minimum)
billing
fee
will
apply
if
payment
is
not
received
by
the
15th.
Q:
What
is
the
cost
of
my
cleaning?
A:
Fees
are
based
on
the
size
and
condition
of
your
home.
Once
the
service
providers
enter
your
home
for
the
first
time,
they
should
have
a
better
sense
of
exactly
how
long
your
cleaning
should
take
and
will
then
confirm
the
price
as
quoted.
Q:
What
should
I
expect
from
your
cleaning?
A:
We
will
customize
a
cleaning
package
for
your
particular
home.
We
will
arrive
at
your
home
with
two
or
three
trained
employees
equipped
with
supplies
and
equipment
to
clean
your
home
(typically
in
an
hour
to
an
hour
and
a
half).
Our
basic
services
are
“light”
housekeeping
that
you
would
normally
do
yourself
on a
weekly
or
every-other-week
basis.
Q:
What
if I
need
additional
things
done?
A:
Just
let
us
know.
Many
times
we
are
able
to
accommodate
your
needs
at
the
time
of
your
service
without
any
additional
cost
to
you.
Other
times
there
may be
things
we
don’t
normally
do
when
we
clean,
such
as
the
inside
of
your
refrigerator
and
oven.
We
will
have
to
charge
additional
for
these
services
and
schedule
more
time,
but
call
our
office
and
we
will
be
happy
to
assist
you
with
these
details.
Q:
What
items
in
my
house
are
not
covered
in
your
cleaning?
A:
Any
items
that
you
have
told
us
not
to
clean
such
as
family
heirlooms,
moving
or
lifting
heavy
items,
climbing
ladders,
laundry
and
ironing,
items
inside
a
cabinet,
hutch
or
curio
cabinet.
If
we
are
specifically
requested
to
clean
inside
of a
hutch/china
cabinet,
dust
any
computer
equipment
or
wash
dishes,
the
client
agrees
not
to
hold
Murphy
Maids
inc.
or
any
of
its
employees
responsible
for
damage
to
any
article
or
component.
Q:
What
if
my
cleaning
falls
on a
holiday?
A:
During
the
holidays
we
appreciate
your
flexibility
as
we
attempt
to
fill
our
clients’
many
requests
for
additional
service.
If
your
scheduled
cleaning
falls
on a
holiday
that
Murphy
Maids
inc.
observes,
we
will
be
sure
to
contact
you
to
reschedule
your
cleaning.
Q:
What
about
my
pets?
We
are
a
pet
friendly
company.
Your
pets
are
important
to
us.
For
their
safety
as
well
as
ours,
please
let
us
know
how
they
should
be
handled.
